These special usage terms for subscribers are in addition to findmypast.com's standard terms and conditions, and override them where there is any conflict.
Offer terms
The Explorer subscription entitles you to unlimited access to all records on the findmypast.com website, excluding Living Relatives where you will have ten free searches per annum (or pro rata for a shorter subscription). The Explorer subscription does not cover access to the military memorial scrolls.
The Discovery subscription entitles the named user to one year of access to findmypast.com's search facilities and digitised images of the General Register Office's civil registration Indexes of Births, Marriages and Deaths for England and Wales, as well as all census records and any updates to these indexes published on the site for the duration of the subscription. Please note that the subscription does not cover access to Military records, Living Relatives records, Passenger Lists leaving the UK records and any other datasets added to findmypast.com or ancestorsonboard.com. A subscriber may consult these records using their same account on a pay-per-view basis.
The Voyager subscription entitles you to unlimited access to Passenger list transcriptions and images for one month only.
The user can hold units on a pay-per-view basis alongside any subscription to use on records not covered by their existing subscription. The pay-per-view packages are available in a selection of price points and are subject to expiry dates according to the chosen package and are independent of the Subscription Usage Terms and Conditions.
Refunds
After payment for the subscription, you have a cooling off period of fourteen days. If you decide within that period not to continue with your subscription you will be issued with a refund of the full subscription amount less any units used, which will be charged at our standard rate of 10p per unit. Where no units have been used, a full refund will be given. Notification of cancellation should be by email to cancel@findmypast.com no later than fourteen days from the date of purchase. After the cooling off period, no refunds can be given on subscription accounts under any circumstances, unless the service becomes unavailable for more than 28 consecutive days.
Eligibility
Subscription services are made available for personal use only. This specifically excludes usage in connection with professional services or employment or for commercial gain, or the resale of your research. Third-party lookups, where data is searched for on behalf of another person and the results passed on to that person, whether for payment or gratis, are not permitted except in the context of passing on details of your own personal family history. If you intend to use our services for any of the excluded purposes you should not take out a subscription, even if you have received our invitation to subscribe. You may not allow your login and password to be passed on to anyone other than the account holder for usage. If you are interested in a subscription for professional or corporate use please contact info@findmypast.com. In the event of misuse of the service or violation of our fair usage limits we reserve the right to withdraw subscription privileges and charge retrospectively for all units used at our standard rate of 10p per unit.
Fair usage
The subscription is made available to personal customers only and to ensure the availability of a high quality service for all customers, we enforce a strict Fair Usage Policy. We monitor all our accounts on a daily basis and reserve the right to suspend or terminate an account at any time where there appear to be violations of our normal terms and conditions and these subscription usage terms. We will always attempt to make contact with the account holder prior to termination or suspension to check that the excessive usage is not a temporary activity or to arrange a different payment plan or higher-usage account. We regard as excessive any usage that exceeds either an average of 1000 units per month over a rolling three-month period, or 200% of the average usage for all subscribers, whichever is the greater.
Prices shown on the website are inclusive of VAT. We are not able to refund VAT to customers living outside the UK. VAT invoices are available on request.
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